This program provides you with appropriate administrative and technological skills to meet the demands of today’s business world. As a student in the program, you will acquire a solid foundation of administrative office procedures including: Computer Skills; Typing Skills; Word Processing; Spreadsheets; Business English including document preparation and formatting: Customer Service Skills and Financial Concepts for Business.
The program is also designed to assist students in developing literacy skills in every course as you interpret detailed instructions, both verbal and written, and prepare documents, letters, and reports. Fluency in English is critical for your success, and there is a focus on communicating effectively throughout the program. Field placement will assist you in transferring the learned skills and knowledge to the work environment while you continue to develop your English skills.
Acquire a solid foundation in administrative office assistant procedures with first- hand experience from Instructor
Pertinent administrative and technological skills to meet the demands of today’s business environment
Focus on English communication throughout the program
Interpret detailed information both verbally and written
Paid/Unpaid co-op Placement
Networking partners for In-house co-op placements
Progression to supervisory or office management positions possible with experience
CREDENTIAL UPON GRADUATION
Ontario College Diploma - Administrative Office Assistant Co-op Diploma
MICROSOFT OFFICE SPECIALIST CERTIFICATIONS (MOS)
According to the research by Microsoft, obtaining Microsoft Office Specialist Certification (MOS) can not only demonstrate that you have the skills required to fully utilize Office but also increase the annual income of entry-level employees by as much as USD$16,000 compared to peers who have not obtained certification. In this program, you will become proficient in a variety of Microsoft software, as well as opportunities to obtain below Microsoft Office Specialist Certifications (MOS).
Microsoft Office Specialist: Associate (Office 365 and Office 2019)
Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019)
Microsoft Office Specialist: Word Associate (Word and Word 2019)
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Course Code: CF
In this course, students will focus on computing and discover the different types of computers including mobile devices used in today’s organizations. Students will also learn the fundamental components that allow them to process and store information, receive input and create output. Students will also learn about a variety of software for productivity, education and entertainment as well as ways to manage and organize file storage such as documents, pictures and music. Finally, students will understand how to navigate the internet and use search engines in business research.
Course Code: BP
In this course, students will become proficient in creating, editing, formatting, saving, presenting and printing business presentations. In addition, students will be able to create notes for each slide and print speakers’ notes to assist in delivering the presentation. Students will also be able to insert charts, graphics and tables to enhance presentation appearance. Finally, students will be able to apply templates and transition to enhance presentation delivery.
Course Code: SS
In this course, students will be become proficient in editing, formatting, saving and printing spreadsheets. In addition, students will be able to create formulas using keyboard, built-in functions and apply nesting functions. Students will also create charts to graph data and insert graphics to enhance spreadsheet appearance. Advanced formulas such as 3-D references will be learnt as well as naming ranges and working with tables. Students will be able to validate data using auditing tools, what-if analysis. Finally, students will be able to work with large or multiple workbooks to consolidate or link data.
WORD PROCESSING ESSENTIALS
Course Code: WP
In this course, students will become proficient in creating, editing, formatting, saving and printing documents created using word-processing software. In addition, students will be skilled at features such as find and replace, styles and templates. Students will also use advanced formatting and paragraph formatting including inserting and creating tables, graphics.
CUSTOMER SERVICE PRINCIPLES
Course Code: CSP
In this course, students will explore the Seven Keys to delivering Great Customer Service for the purpose of understanding and applying great customer service.
Key 1- The Right Attitude
Key 2- Understand the Customers’ Needs
Key 3- Communicate Clearly
Key 4- Reach Agreement
Key 5- Check Understanding
Key 6- Take Action
Key 7- Build-On Satisfaction
KEYBOARDING ARSENAL OF SKILLS
Course Code: KS
In this course, students will focus on developing typing skills and be able to demonstrate an understanding of the home row. The students will focus on lab and computer-based training modules to develop their basic typing speeds and accuracy.
BUSINESS COMMUNICATION-COLLEGE ENGLISH
Course Code: BC
This course will provide students with a solid foundation in grammar and mechanics in reading, writing, listening and speaking. The course will focus on cultural diversity, ethics, non-verbal communication and technology in how they impact today’s business communications.
BUSINESS DOCUMENTS FOR THE WORKPLACE
Course Code: BUC
This course will provide students with an opportunity to create a variety of business communications including business correspondences, Human Resource letters, resumes and business presentations aimed at increasing sales.
FINANCIAL CONCEPTS FOR OFFICE ADMINISTRATORS
Course Code: FC
In this course, students will become familiar with the process of capturing, recording, preparing and reading financial statements. Students will complete a full cycle including the recording of transactions, posting, trial balance, adjusting entries and finally the reporting of financial statements. Students will understand professional organizations that play an important role in preparing and communicating financial information. Students will also understand the importance of financial accounting information for external partners, investors and creditors in terms of objectives and business characteristics. The course will end with a comprehensive project that requires the student to demonstrate their understanding in completing a full set of books and crating financial statements and communicating them accordingly.
Course Code: PR
Students will be able to complete their practicum in one of our signed agreement partners located near the College. Students must have no outstanding accounts with the school and have a good academic standing. Students have to fully complete all subjects and relevant hours achieving a passing grade of 60% prior to attending the practicum. Describe the key elements learnt through the in-class portion of the course while observing an Office Administrator complete tasks. Students will also have the opportunity to be trained by an experienced Administrator and have the opportunity to apply and perfect the components of the course. Identify the connections between theories. techniques and how they are applied. Apply different elements learnt through the in-class portion the course. The 480-hour practicum is divided into two blocks of practicum, and is treated as a progression from novice to fledgling administrator. The two blocks are at different levels to provide a variety of experiences. Assessments are made over the 480-hours of practicum. The ongoing assessment of student's practicum is the joint responsibility of the trainee and the practicum supervisor. A pass or In Progress grade on the placement is decided by the program supervisor.
WHAT WILL YOU LEARN?
Understand and apply the seven keys in delivering great customer service.
Understanding the world of technology; Hardware; Software; Internet and web research.
Understanding the keyboard, home row with a focus to increase typing speed and accuracy.
Create, edit, format, and save documents. Apply formatting such as Tabs, Styles and Templates. Use features such as move/copy, find and replace. Insert Tables and graphics into a document.
Create, edit and save spreadsheets. Create formulas and use functions for advanced calculations. Build charts and insert graphics to improve appearance. Working with larger spreadsheets including 3-D references, working with tables, and naming ranges. Apply and use auditing tools, what-if analysis and consolidating and linking workbooks.
Create and edit presentations. Apply templates, formatting, and transitions to make presentations engaging. Create slides including text, tables, graphics, and organizational charts. Use special effects and internet publishing.
Acquire a solid foundation in grammar and mechanics in reading, listening, speaking, and writing. Understand how cultural diversity, ethics, non-verbal communications, and technology impact today’s business communications.
Acquire a solid foundation in creating a variety of business documents with today’s technology. A focus on creating impactful documents to persuade customers, build strong presentations and build a good resume and employment portfolio.
Report on a full cycle of transactions by creating journal entries, posting and balancing entries to trail balance, create adjusting entries to an adjusted trail balance and reporting financial statements.
CO-OP PLACEMENT SERVICE
Students that successfully complete all required program materials will benefit from a paid/unpaid field placement for practical experience. Although the school will provide you with such a placement, we encourage students to assist in identifying placement opportunities in fields or locations of specific interest. Students may need to participate in field placements that are within a reasonable distance to the College. Travel costs are the responsibility of the student. The College has partnered with several businesses throughout the Great Toronto Area to have a variety of settings available for our students to complete their placements.
Mock Job Interviews
Canadian Workplace Culture
Career Development Workshops
Networking Events & Job Fairs
Ongoing Placement Support
YOUR CAREER OPPORTUNITIES
Start your career as an Administrative Office Assistant, Customer Service Representative and General Office Clerk in any Sector. This program provides you with all the knowledge and practical skills you need for enhanced employment opportunities in office administration.
Cooperative education commonly known as a "co-op" is a structured method of combining classroom-based education with practical work experience. It’s an innovative way for you to not only learn knowledge and skills from classrooms, but also explore careers, gain valuable work experience, and make money while earning your diploma.
I AM AN INTERNATIONAL STUDENT IN CANADA. CAN I WORK WHILE STUDYING?
You may be eligible to work in Canada while studying if your study permit includes a condition that says you can work on or off-campus. International students enrolled in full-time diploma program are eligible to work off-campus for up to 20 hours per week as part of their studies. Students enrolled in co-op programs can work full-time during the co-op portion of their programs. Please refer to https://www.cic.gc.ca/ for more information.
WHAT CAN I DO IF I DIDN'T MEET THE ENGLISH ADMISSION REQUIREMENT?
At UMC, we offer variety of General English Programs (ESL) for students who didn’t meet the specific English requirement, before entering the diploma program. We recommend you to take the FREE online English placement test (https://umcollege.ca/online-test) to evaluate your English level and study plan.
WHAT IS THE MINIMUM WAGE PER HOUR IN ONTARIO?
The minimum wage is the lowest wage rate an employer can pay an employee. Most employees are eligible for minimum wage, whether they are full-time, part-time, casual employees, or are paid an hourly rate, commission, piece rate, flat rate or salary. The current minimum wage of $14.00 will remain in effect until October 1, 2020.
WHAT TYPE OF JOBS CAN I FIND FOR MY CO-OP JOB?
Students that successfully complete all required program materials will benefit from a co-op placement for practical experience. Graduates of the Business-related program are placed in administration positions in all sectors of business and industry, both domestic and international, including manufacturers, retailers, financial institutions, consulting firms, and other large and small businesses.